CUSTOMER INFORMATION • UPDATED 8 OCTOBER 2026
Refund & Returns Policy
Start with iWorkshop
For an incorrect, damaged or faulty product, contact iWorkshop with proof of purchase, model, serial number where available, and a description of the issue. Photos can help. Stop using a product that may be unsafe. We arrange an assessment and explain the next steps; you can deal with us rather than being required to pursue a supplier yourself.
Faulty products and consumer guarantees
For a major failure under Australian Consumer Law, you may choose a refund or replacement. For a minor failure, we arrange a remedy within a reasonable time. If it cannot be resolved within a reasonable time, further remedies may apply. A store policy or expired manufacturer warranty does not remove these rights.
Change of mind
Please choose carefully. We do not offer an automatic change-of-mind return guarantee. Contact us before returning goods; we may agree to a discretionary return and will confirm eligibility, condition requirements and any agreed return costs in writing. This applies only to voluntary returns, not remedies for consumer guarantee failures.
Return arrangements
Contact us for the correct return address and shipping instructions before sending a scooter or battery. Keep accessories and packaging where practical; original packaging is not required to exercise consumer guarantee rights. Where a fault is confirmed, reasonable return costs are reimbursed where required by law. For bulky goods, we arrange collection where required.
Refund processing
Once a refund is agreed or required, we confirm the amount and process it to the original payment method where practicable. Bank processing times may vary. Required refunds are not replaced with store credit without your agreement.
Contact iWorkshop
(08) 9364 8344
Shop 199a, Westfield Booragoon, 125 Riseley Street, Booragoon WA 6154.