CUSTOMER INFORMATION • UPDATED 8 OCTOBER 2026
Warranty
Model-specific coverage
Manufacturer warranty periods and conditions differ by brand, model and component. We confirm the Australian warranty applicable to the exact product before payment and provide available warranty documentation with the order. No universal warranty period is promised on this website.
How to request support
Contact iWorkshop on (08) 9364 8344 with proof of purchase, the model and serial number, and details of the issue. We coordinate assessment with the relevant supplier or service provider as appropriate. Do not ship a scooter or battery until return instructions have been confirmed.
Care and assessment
Follow the manufacturer’s instructions for charging, maintenance, storage and operation. Wear, accidental damage, misuse and modifications may affect a voluntary manufacturer warranty, depending on its terms and the cause of the fault. They do not automatically remove all consumer guarantee rights.
Consumer guarantees
Manufacturer warranties are additional to Australian Consumer Law rights. Those rights may continue beyond a stated warranty period. iWorkshop remains your contact for a remedy relating to goods bought from us; coverage is assessed on the circumstances of the problem.
Assessment and transport
We explain assessment, repair and transport arrangements before proceeding. Any charge for an issue outside covered warranty or consumer guarantees must be explained and agreed before paid work. Do not ride or charge a product suspected to be unsafe.
Contact iWorkshop
(08) 9364 8344
Shop 199a, Westfield Booragoon, 125 Riseley Street, Booragoon WA 6154.